6.0.11 Next Terms & Conditions | T&C's | Next United Arab Emirates Click here to use our website with more accessibility support, for example screen readers
Free Next Day Delivery over 280 AED | We pay all duties

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Terms and Conditions

The following document outlines the Terms and Conditions for the next website.
Terms and Conditions Correct as of

If you use this publication and create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use nextdirect.com only with involvement of a parent or guardian. Next reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. We may combine the information you give us with information from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. And from time to time, we make portions of our customer list available to carefully screened companies so that they can contact you with offers and information by mail, telephone, email or otherwise. If you do not want your name and mailing details made available, no longer want to receive a Next catalogue or wish to alert us to duplicate mailings, please call us on our helpline number or email marketing@next.com Next is committed to respecting your privacy. An electronic copy of each order is held by Next but will not be accessible to you. All orders will be concluded in the English language. We may also contact you for market research purposes. You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks.

We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. From time to time, we make portions of our mailing list available to carefully screened companies. If you do not want your name and mailing list made available or no longer choose to receive a Next catalogue or wish to alert us to duplicate mailings, please call toll-free or email us at information@nextdirect.com. Next is committed to respecting your privacy. To review our privacy policy, please visit nextdirect.com.

Delivery will be confirmed at checkout

Great news, shipping is currently free for all orders over 280 AED. Orders under 280 AED will be charged at 20 AED for shipping per order.

Next Day delivery is available when you order by 11.30pm and for items stocked within our GCC warehouse - Delivery times will be confirmed at checkout.

Please allow extra days for delivery during UAE holidays, UK national holidays, weekends and sale time. Collection may be required where duties are payable.

Free Delivery and other offer order codes remain the property of Next Directory, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.

You can return any unworn items (in their original condition) within 28 days of receiving your delivery for a full refund. This does not affect your rights to return faulty items.

Our returns process is simple, just use the returns note in your parcel and follow the steps below:

1. Select the reason code for the item/s you are returning.

2. Tear off the completed returns note and place inside the parcel with item/s you are returning (this is really important as we can not action a credit/refund with out it).

3. Follow the stages in the Portal to create your return label. You will need information from your return note to complete this.

4. AED25 will be deducted from your refund for using this service.

5. Attach the returns address label that you will print off with this tool to the outside of the parcel, making sure that the original label is not visible any more.

6. Return your parcel using your preferred method.

7. Keep your proof of postage until you receive confirmation you have been credited. You will receive a refund within 28 days to the payment method that you used to place your order.

To contact our dedicated customer support team for help with any queries prior to your return, please visit https://nextdirect.zendesk.com/hc/en-ae/articles/4547397704721-Contact-us-information

Create Easy Local Returns Now

International orders placed online cannot be returned to a Next Retail Store. You can return any unused items within 28 days of receipt for a full refund (provided the items are in a new and unused condition) via post using the returns label on the reverse of your delivery note. Postage must be paid by the sender and will not be refunded by Next. (This does not affect your statutory rights). All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless the item is faulty. You will receive a refund within 5 - 7 days to the payment method that you used to place your order.

Please note that all shipments to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility. Please refer to your customs department for guidance.

If you are dissatisfied in any way with your order or have a query relating to home delivery, please click here to visit our Contact Us page.

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within 28 days and is in new, unused condition. Certain products cannot be returned. See section above, for details. All prices shown are cash prices in Dirhams (AED). We reserve the right to accept or reject orders, to refuse applications or with prior written notice to close an account. Prices of goods displayed in and ordered through the Directory may differ from prices in store. We will request payment for the full amount on confirmation of your order.

All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.

Next designers take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

We reserve the right to refuse to enter a contract with any individual or company.

The supplier of the goods featured is Next Directory, a trading name of Next Retail Limited. Next Retail Limited, registered in England and Wales 4521150, Registered Office Desford Road, Enderby, Leicester, LE19 4AT, UK. Authorised and Regulated by the Financial Conduct Authority for consumer credit activity in the UK. Vat Registration Number GB 1790765890.

  • Company Registered Number: 4521150
  • United Kingdom VAT Registration: GB 179 7658 90

Directors
• Lord Wolfson of Aspley Guise
• Amanda James
• Richard Papp
• Jane Shields

Company Secretary S.L. Anderson
Telephone calls to and from Next Directory may be recorded or monitored as part of our efforts to further improve service to our customers.

  • The offer is valid for orders over the minimum value stated in your communication.
  • The offer is valid until the expiry date shown on your communication.
  • The offer can only be activated once the voucher PIN has been registered at nextdirect.com. A voucher PIN can only be registered once.
  • The offer can only be used for purchases made online at nextdirect.com. It is not valid for telephone transactions. Redemption of the offer involves registering at nextdirect.com.
  • The offer is only valid on introductory orders with nextdirect.com for new customers only. One voucher PIN per customer only.
  • If the order is returned, the value of the offer is non refundable.
  • The voucher PIN cannot be exchanged for cash. No change or refund will be given.
  • Next cannot accept responsibility for the loss of your voucher PIN. It will not be replaced or its value refunded if this happens.
  • Offer is open to residents of selected countries that are over 18 years old only.
  • Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time.
  • Your statutory rights are not affected.

We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.

NEXT General Trading LLC, Registered office: 2nd Floor, Dubai Supreme Court Complex, Umm Hurair 2, Dubai, United Arab Emirates. licence number is 1202472

These Terms and Conditions will be governed by and interpreted in accordance with English Law. The parties hereby submit to the jurisdiction of the English Courts. All contracts will be concluded in the English language.

Offer available to selected customers, criteria predefined by NEXT General Trading LLC

The offer is available between 00:01 on 18/03/2024 until 23:59 on 31/07/2024.

You must be logged into your customer account to redeem the offer. The discount can only be used by the account holder.

The offer of AED25 will only be valid on orders over AED75 after other discounts have been applied.

The offer can only be used once per customer, and the discount will automatically be loaded to your account and applied at checkout

The offer is for online purchases only.

The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.

The promotion discount applied will be apportioned across all qualifying items (those not excluded above).

If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.

The discount cannot be exchanged for cash and no refund or change will be given.

Usual delivery times, methods and charges and returns policy apply.

We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.

The promoter is NEXT General Trading LLC, Registered office: 2nd Floor, Dubai Supreme Court Complex, Umm Hurair 2, Dubai, United Arab Emirates. licence number is 1202472.

This promotion is governed by UAE and disputes are subject to the exclusive jurisdiction of the UAE courts.

AED25 off AED240

Offer available to selected customers, criteria predefined by Next General Trading LLC, Registered in Dubai, Company No. 1202472

Your unique discount code (pin) will be provided to you via email.

The discount entitles you to AED25 off your order. The discount will only be valid on orders over AED240 after other discounts have been applied.

Enter the unique pin into the promo code box at checkout to redeem the discount.

Valid on order after other discounts have been applied.

You must be logged into your customer account to redeem the offer. The offer can only be used by the account holder.

The offer can only be used once per customer and will be valid until used.

The offer is for online purchases only.

The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.

Promotion discount applied will be apportioned across all qualifying items.

If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.

The discount cannot be exchanged for cash and no refund or change will be given.

Usual delivery times, methods and charges and returns policy apply.

The promoter reserves the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.

The promoter is NEXT General Trading FZE, Registered in Dubai Registered office: 2nd Floor, Dubai Supreme Court Complex, Umm Hurair 2, Dubai, United Arab Emirates. Company No. 1202472.

This promotion is governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

AED46 off AED240

Offer available to selected customers, criteria predefined by NEXT General Trading FZE, Registered in Dubai, Company No. 1202472

Your unique discount code (pin) will be provided to you via email.

The discount entitles you to AED46 off your order. The discount will only be valid on orders over AED240 after other discounts have been applied.

Enter the unique pin into the promo code box at checkout to redeem the discount.

Valid on order after other discounts have been applied.

You must be logged into your customer account to redeem the offer. The offer can only be used by the account holder.

The offer can only be used once per customer and will be valid until used.

The offer is for online purchases only.

The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.

Promotion discount applied will be apportioned across all qualifying items.

If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.

The discount cannot be exchanged for cash and no refund or change will be given.

Usual delivery times, methods and charges and returns policy apply.

The promoter reserves the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.

The promoter is NEXT General Trading FZE, Registered in Dubai Registered office: 2nd Floor, Dubai Supreme Court Complex, Umm Hurair 2, Dubai, United Arab Emirates. Company No. 1202472.

This promotion is governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

25 AED off when you shop our app

Offer available to selected customers, criteria predefined by Next Retail Limited

The offer is available from 00:01 on 29/10/2024 and is valid until used.

The offer will only be valid on orders over 280 AED after other discounts have been applied.

You must be logged into your customer account and shopping in the app to redeem the offer. The offer can only be used by the account holder.

The offer can only be used once per customer and will be valid until used.

The offer is for app purchases only.

The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.

Promotional discount applied will be apportioned across all qualifying items.

If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.

The offer cannot be exchanged for cash and no refund or change will be given.

Usual delivery times, methods and charges and returns policy apply.

The promoter reserves the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.

The promoter is Next General Trading LLC, Registered office: 2nd Floor, Dubai Supreme Court Complex, Umm Hurair 2, Dubai, United Arab Emirates. Company No. 1202472.

This promotion is governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

50 AED off when you shop our app

Offer available to selected customers, criteria predefined by Next Retail Limited

The offer is available from 00:01 on 29/10/2024 and is valid until used.

The offer will only be valid on orders over 480 AED after other discounts have been applied.

You must be logged into your customer account and shopping in the app to redeem the offer. The offer can only be used by the account holder.

The offer can only be used once per customer and will be valid until used.

The offer is for app purchases only.

The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.

Promotional discount applied will be apportioned across all qualifying items.

If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.

The offer cannot be exchanged for cash and no refund or change will be given.

Usual delivery times, methods and charges and returns policy apply.

The promoter reserves the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.

The promoter is Next General Trading LLC, Registered office: 2nd Floor, Dubai Supreme Court Complex, Umm Hurair 2, Dubai, United Arab Emirates. Company No. 1202472.

This promotion is governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

50 AED off your first 3 app orders

Offer available to selected customers, criteria predefined by Next Retail Limited

The offer is available from 00:01 on 29/10/2024 and is valid until used.

The offer will only be valid on orders over 480 AED after other discounts have been applied.

You must be logged into your customer account and shopping in the app to redeem the offer. The offer can only be used by the account holder.

The offer can only be used once per customer and will be valid until used.

The offer is for app purchases only.

The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.

Promotional discount applied will be apportioned across all qualifying items.

If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.

The offer cannot be exchanged for cash and no refund or change will be given.

Usual delivery times, methods and charges and returns policy apply.

The promoter reserves the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.

The promoter is Next General Trading LLC, Registered office: 2nd Floor, Dubai Supreme Court Complex, Umm Hurair 2, Dubai, United Arab Emirates. Company No. 1202472.

This promotion is governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

Registration Incentive

Upon successful new account registration a 10% discount will be automatically loaded to your account.

Valid on order after other discounts have been applied.

You must be logged into your customer account to redeem the offer. The offer can only be used by the account holder.

The offer can only be used once per customer and will be valid until used.

The offer is for online purchases only.

The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.

Promotion discount applied will be apportioned across all qualifying items.

If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.

The discount cannot be exchanged for cash and no refund or change will be given.

Usual delivery times, methods and charges and returns policy apply.

The promoter reserves the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.

The promoter is NEXT General Trading LLC, Registered in Dubai, Company No. 1202472

This promotion is governed by the UAE law and disputes are subject to the exclusive jurisdiction of the UAE courts.

Back to School: 15% off

Upon purchasing any of the selected products from the Kidswear range, 15% will automatically be added to your basket at checkout.

Valid on order after other discounts have been applied.

You must be logged into your customer account to redeem the offer. The offer can only be used by the account holder.

The offer can only be used once per customer and will be valid until used.

The offer is for online purchases only.

The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.

Promotion discount applied will be apportioned across all qualifying items.

If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.

The discount cannot be exchanged for cash and no refund or change will be given.

Usual delivery times, methods and charges and returns policy apply.

The promoter reserves the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.

The promoter is NEXT General Trading LLC, Registered office: 2nd Floor, Dubai Supreme Court Complex, Umm Hurair 2, Dubai, United Arab Emirates. Company number 1202472

This promotion is governed by the UAE law and disputes are subject to the exclusive jurisdiction of the UAE courts.

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