This website is operated by, and the goods are supplied by NEXT General Trading FZE (“Next”, “we”, “us”, Our”).
Address: 2nd Floor, Dubai Supreme Court Complex, Umm Hurair 2, Dubai, United Arab Emirates
Company Registration Number: 1202472
Tax Number: 104214341000003
Contact Details: To contact our dedicated customer support team for help with any queries prior to your return, please visit https://nextdirect.zendesk.com/hc/en-ae/articles/4547397704721-Contact-us-information
We may contact you for market research purposes Privacy Policy
Customer Services: If you are in any way dissatisfied with your order or have a question regarding home delivery, please click here to visit our Contact Us page.
Product Safety Issues: For any product safety issues please contact us. Contact details below.
Responsible Person: Next Retail Limited, Product Legislation Team, Desford Road, Enderby Leicester LE19 4AT (www.next.co.uk / www.nextdirect.com)
Email Address: safety@next.co.uk
Telephone Number: +44 (0) 333 777 8000
These terms and conditions set out the basis on which you can use our website and place online orders. To register on the site and to place orders you must be aged 18 or over and a UAE resident. By accessing this website and ordering goods from Next online you are deemed to have understood and accepted these terms.
Next reserves the right to amend these terms and conditions at any time. Your consumer rights are not affected.
Your order for goods is accepted and a contract is formed between you and Next at the point we despatch the goods. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are despatched, Next may not accept the order.
If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use next.ae only with permission of a parent or guardian. Next reserves the right to refuse to supply any individual or company, to refuse service, remove or edit content, or cancel orders in our sole discretion.
Next is committed to respecting your privacy and we will process your personal data in accordance with our Privacy Policy. You can find more information on how we process your personal data in our Privacy Policy.
An electronic copy of each order is held by Next but will not be accessible to you. All orders will be concluded in the English and Arabic language.
The offers on our websites are directed exclusively to consumers who make purchases for purposes not related to commercial or professional activity. All orders placed online with us must be for private, non-commercial purposes. We reserve the right to refuse service or to refuse to enter a contract for online purchases with any company or corporate entity. We do not facilitate corporate, commercial, or self-employed transactions online and we do not issue commercial VAT invoices for corporate use. The confirmation email you receive serves as your standard consumer receipt.
Please note that all shipments to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your responsibility as the consumer. Please refer to your customs department for guidance.
You will be responsible for assuring that any products you order comply with state and federal government import regulations. Our terms of sale to our customers is DDP - Delivered Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.
Voluntary Returns (Change of Mind): You may return or exchange any unused items within 28 days of receipt for a full refund or exchange, provided the items are in their original, new, and unused condition.
Method of Return: International orders placed online cannot be returned to Next retail stores. Returns must be sent by mail using the bilingual return label provided on the back of your delivery note.
Condition: Items must be in their original packaging with all tags attached.
Exclusions: For hygiene and health safety reasons, returns are not accepted for cosmetics, personal care products, swimwear, or sealed items if the security seal is broken or the packaging has been opened, unless the item is defective. Please allow up to 14 days for your item(s) to reach our returns centre. Once received, Next will initiate your refund within 7-10 working days to the original payment method.
The exclusions in this section do not apply if the goods:
Loss of statutory return and refund rights: you may lose your legal right to return a good and obtain a refund if:
Refund Processing: For all valid returns, you will receive a full refund to your original payment method within a reasonable period, typically 7–10 days from the date your return is processed.
You can return any unworn items (in their original condition) within 28 days of receiving your delivery for a full refund. This does not affect your rights to return faulty items.
Our returns process is simple, just use the returns note in your parcel and follow the steps below:
To contact our dedicated customer support team for help with any queries prior to your return, please visit https://nextdirect.zendesk.com/hc/en-ae/articles/4547397704721-Contact-us-information
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International orders placed online cannot be returned to a Next Retail Store. You can return any unused items within 28 days of receipt for a full refund (provided the items are in a new and unused condition) via post using the returns label on the reverse of your delivery note. Postage must be paid by the sender and will not be refunded by Next. (This does not affect your statutory rights). All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless the item is faulty. You will receive a refund within 5 - 7 days to the payment method that you used to place your order.
Late Return eVoucher. Whilst there is no right to return items after 28 days (other than under consumer law), if we choose to accept a return after 28 days, you will receive a refund in the form of an eVoucher, not a refund to the original payment method. If your late return exceeds the maximum value of an eVoucher, you will receive multiple Evouchers.
The 28-day period begins the day after your items were delivered. Late Returns eVouchers are sent via email for all returns methods.
Evoucher Issue
Late Returns eVouchers expire 6 months from the issue date. A reminder will be sent 4 weeks prior to expiry. A recipient of a late returns eVoucher must have a valid email address.
How to Use:
You can use the late returns eVoucher in full or part payment for goods purchased online at next.ae. Select ‘Gift Card / eVoucher Payment’ at checkout and enter the Card Number and Unique Pin.
Redeeming a late returns eVoucher is subject to our normal Terms and Conditions and order validation procedures.
The value of your purchases will be deducted from the balance on your late returns eVoucher when presented; any remaining balance can be used against future purchases. Your balance will be updated after every purchase.
To check your balance at any time, call 8000320839. For call charges, contact your service provider.
Part Payment: Late returns eVouchers can be used with other payment methods (e.g. credit or debit card). If the order value exceeds the late returns eVoucher amount, the balance must be paid by credit or debit card. If paying with a late returns eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.
Refunds on Late Returns eVoucher Purchases: Items purchased with a late returns eVoucher can be returned under our standard policy.
Important Notes
No Cash/Exchange: Late returns eVouchers cannot be exchanged for cash, returned, or refunded. They cannot be used to buy Gift Cards or other eVouchers.
Faulty Items: If you have received a late returns eVoucher for a faulty item (which is incorrect), please call 8000320839.
Loss/Theft: Next cannot accept responsibility for your late returns eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card. Next reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected. Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
Data Privacy: By using a late returns eVoucher, you consent to the collection and processing of your personal data for voucher management, fraud prevention, and customer service purposes.
Territory: Valid only within the UAE and at designated online portals.
Governing Law: These Terms are governed by the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the UAE courts.
Shipping is currently free for all orders over 280 AED. Orders under 280 AED will be charged at 20 AED for shipping per order. Next reserves the right to adjust delivery charges at any time. Next day delivery is available when you order items stocked within our GCC warehouse by 11:30pm. If your order contains products from both our GCC and UK warehouses, then we will split your delivery in order to get items to you as quickly as possible. Delivery times will be confirmed at checkout, subject to stock availability and location. Please allow extra delivery days during local holidays, UAE holidays, UK national holidays, weekends, and sale time.
Free Delivery and other offer order codes remain the property of Next Directory, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.
We cannot accept credit cards that are about to expire within the next five days. Card information is checked and verified by a third party, and goods are shipped immediately upon authorisation.
A recipient of an eVoucher must have a valid email address. You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.
Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.
Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased online at next.ae. eVouchers cannot be used to buy eVouchers or other gift cards.
The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Your balance will be updated after every purchase.
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with an eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher or refunded to the original method of payment, as per our returns policy.
This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned, and refunds will not be given. To check your balance at any time, call 8000320839. Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. The eVoucher will automatically expire 2 years after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.
Next cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.
Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card.
Next reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected. Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
By purchasing or using an eVoucher, you consent to the collection and processing of your personal data (including name, email, and purchase history) for delivery, balance tracking, fraud prevention, and customer service purposes, in accordance with our Privacy Policy. We retain voucher-related personal data for as long as necessary for contract performance, legal compliance, and legitimate business purposes.
This eVoucher is valid only for use within the United Arab Emirates and at our designated online portal.
These Terms are governed by the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the UAE courts.
Main Sale & Clearance Events
All sale items are subject to availability. The link will take you to the "Filter" tab on the website. This promotion does not include products on the main website
Delivery of in-stock items can take up to 21 days. You will be advised of the estimated delivery date at the time of order.
Our Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.
Third Party Links
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
No text or data mining, or web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site unless (a) you are authorised to do so as a matter of law; or (b) you have our express prior written agreement to do so.
We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Pricing and Payment Terms
Price Transparency: All prices displayed on the Website for UAE customers are in UAE Dirhams (AED) and inclusive of all applicable taxes (including VAT). The price displayed at the time of your order confirmation is the final price you will pay.
Price call outs (e.g., promotional pricing or displayed base prices) for styles with a price variance (where the price differs based on size, colour, or other attributes) are based on the smallest size available within that style.
The advertising of prices (such as promotional pricing or base prices displayed) for models that have price variation (where the price varies based on size, colour, or other attributes) is based on the smallest size available within that model.
No Credit Card Surcharge: In accordance with Article 5 of Cabinet Resolution No. 66/2023, Next does not apply any additional fees, surcharges, or commissions to the value of your goods or services when you choose to pay by credit card.
Order Acceptance: While we aim to fulfill all orders, Next reserves the right to decline an order for legitimate operational reasons. In the event an order is refused after payment has been processed, a full refund will be issued immediately to your original payment method.
Usage
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
Availability
All orders for products are subject to availability. In the event of seasonal supply difficulties of fresh flowers we reserve the right to substitute flowers and packaging of equal quality and value. For champagne or wine, vintages and labels may vary from those shown.
Colour of reproduction
Next take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
Changes
If any of this information changes we will tell you by updating the terms and conditions at next.co.uk/terms or by including details on or with your monthly statement, or by separate note to you.
Law
General Governing Law: These Terms and Conditions and any dispute or claim arising out of them shall be governed by and construed in accordance with the laws of United Arab Emirates.
Mandatory UAE Consumer Protections: If you are a consumer residing in the United Arab Emirates, you will benefit from the mandatory protections of UAE Federal Law. Nothing in these Terms shall deprive you of your statutory rights.
Dispute Resolution and Jurisdiction: If you are a resident of the UAE, you may bring proceedings before the competent courts of the United Arab Emirates.
Regulatory Referrals: As a consumer in the UAE, you have the right to refer any dispute regarding a breach of your consumer rights to the relevant regulatory authorities, including:
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